Refund policy

REFUND & RETURN POLICY

All sales are considered final except as expressly stated below. We do not accept returns or issue refunds for change of mind, buyer's remorse, incorrect ordering, or "no longer wanted" items.

Return window. Returns are accepted only for items that are defective, damaged in transit, or incorrect, and only when a claim is opened within 48 hours of delivery (as shown by carrier tracking). Claims submitted after 48 hours are not eligible, without exception.

Proof required. To open a claim you must email myoutlanderadvent@outlook.com with (1) your order number, (2) clear photos or video of the item and its packaging showing the defect or damage, and (3) a description of the issue. Claims without complete photo/video evidence will be declined.

Condition requirements. Any authorized return must be unused, unworn, unwashed, undamaged by the customer, and returned in its original sealed packaging with all inserts, tags, and components. Items returned incomplete, used, or without original packaging will be refused and no refund will be issued.

Return authorization. Do not ship anything back without a written Return Authorization (RA) from us. Unauthorized returns are refused and discarded, and no refund is given.

Return shipping. For approved returns, the customer is responsible for return shipping costs and for insuring and tracking the return. We are not liable for returns lost or damaged in transit back to us. Original shipping charges are non-refundable.

Restocking fee. Approved returns that are not the result of a verified defect or our error are subject to a 20% restocking fee.

Remedy. For verified defective, damaged, or incorrect items, our sole remedy, at our discretion, is a replacement or a refund of the item price only (excluding all shipping). Refunds are issued to the original payment method after the returned item is received and inspected, typically within 14 business days.

Non-returnable. Final-sale, clearance, discounted, bundled, gift-with-purchase, and seasonal/holiday items are non-returnable and non-refundable.

Cancellations. Orders may be cancelled only within 2 hours of purchase and only if not yet processed. Once an order enters processing it cannot be cancelled or changed.

Chargebacks. Initiating a chargeback or payment dispute without first completing the claim process above is a breach of these terms. We reserve the right to contest all disputes with full order, tracking, and communication records.

Nothing in this policy limits rights that cannot be waived under applicable law.